Call center
An AI receptionist for HVAC companies during open hours
HVAC companies leave the receptionist off until they turn it on. While the location is open, it can answer a call about a homeowner with no heat or no cooling with the opening line and the knowledge on that location.
It stays off until you enable it
A new location does not answer with the assistant. HVAC companies turn the receptionist on for the hours they are open. Closed hours still go to voicemail.
What it is allowed to say
The opening line is the first sentence. Instructions tell it how to handle a call about a homeowner with no heat or no cooling. It should hand the call to a person when the caller asks for one or the instructions say to.
Where the answers come from
Knowledge is notes you type and pages from a website you add on the location. The assistant answers from that material. It should not invent prices, promises, or policies that are not there.
FAQ
Does every location start with a receptionist?
No. The receptionist is off until HVAC companies enable it.
Will it answer a closed location?
No. Outside the location hours the call goes to voicemail and the assistant does not start.
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