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Texting after a missed call for Insurance agencies
A missed call about a policyholder calling about a claim or a bill stays a phone event. Insurance agencies send the follow-up text with the SMS API on the same account, and only when the person already agreed to receive it.
The call that nobody answered
If the location is closed, the caller gets voicemail. If agents are busy, the caller can wait in the queue. Neither path sends an SMS on its own.
The text you choose to send
Insurance agencies call POST /v1/messages with the caller as the to-number when consent is already on file. The body should name the business and the reason, which is the missed conversation about a policyholder calling about a claim or a bill.
What not to automate
Do not text a purchased list of people who called once. Opt-in for the text program still belongs to insurance agencies. 10DLC registration still applies to US application-to-person traffic.
FAQ
Does TxtNexus text the caller automatically?
No. Voice and SMS share the account. Insurance agencies send the text with the API when they decide to.
Does a voicemail count as opt-in for texts?
No. A phone call is not consent to text. Insurance agencies need the same opt-in they use for any other program.
Keep reading
Send from a wallet you control
$0.0083 per SMS segment. Add a card and the balance refills itself.