Call center
The first sentence IT support desks want callers to hear
While the location is open and the receptionist is on, the assistant speaks the opening line first. IT support desks write that sentence. A blank line is saved as "Thank you for calling."
Write the sentence they should hear
Name the business and, if it helps, what IT support desks can do about an employee calling because a system is down. The line is spoken at the start. It is not a hidden prompt.
Keep it short
One or two sentences are enough. Long scripts belong in the instructions and the knowledge notes, not in the first breath of the call.
It does not play when you are closed
Closed hours go to voicemail. The opening line runs only when the receptionist actually picks up.
FAQ
What if IT support desks leave the opening line blank?
Saving a blank opening line stores "Thank you for calling." and that is what the assistant speaks first.
Can the opening line quote a price?
Only if IT support desks want that price spoken on every call. Put changeable details in knowledge notes instead of the first sentence.
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