Call center
A public number, hours, and voicemail for each site
Each location has a public number, open hours, and voicemail when it is closed. Assign the number or callers hear that it is not attached yet.
The number customers dial
Assign one or more numbers to the location. Inbound calls to those numbers use this location instead of a queue. An active number on neither a location nor a queue tells the caller it is not attached, then ends.
Hours and voicemail
Set the hours the desk is open. Outside those hours the call goes to voicemail and the receptionist does not start.
The same account as SMS
The location lives on the organization that already holds API keys and the wallet. A follow-up text still uses https://api.txtnexus.com and still needs opt-in.
FAQ
Does a new location answer with AI?
No. The receptionist is off until you enable it. Closed hours stay on voicemail either way.
What if I bought a number and have not assigned it?
The caller hears that the number is not attached to a location or a queue, and the call ends after that message.
Keep reading
Send from a wallet you control
$0.0083 per SMS segment. Add a card and the balance refills itself.