Call center
Browser phone agents for Moving companies
Moving companies can answer from the browser. The person has to be allowed to take calls. A call about a customer calling about a move date shows up on that phone while they are signed in.
Who can answer
Taking calls is a permission on the account. Moving companies turn it on for the people who should hear a ring. Everyone else can still use the console without a phone ringing.
What they need open
The browser phone has to be signed in and available. A closed laptop does not ring. Moving companies who sit at a hardware phone use a SIP desk phone instead.
The same account as the texts
The browser phone, the numbers, and the SMS keys belong to one organization. A follow-up text about a customer calling about a move date uses the SMS API if the person opted in.
FAQ
Do agents need a desk phone?
No. The browser phone is enough for people moving companies allow to take calls.
Can two people answer the same call?
The call rings the people on that route. The first person who answers takes it.
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