Call center
Receptionist knowledge for Pest control companies
The receptionist only knows what pest control companies add. Notes and website pages are the source for answers about a caller who found pests in the building. If it is not in that material, the assistant should not invent it.
Notes you write
Add a note for the facts pest control companies repeat all day: service area, what to do about a caller who found pests in the building, and when to hand the call to a person.
Pages from your site
Add the website pages that already explain the work. The location stores that material for the assistant. Update the note when the page is no longer true.
What it must not invent
Prices, appointment promises, and legal or medical advice that are not in the notes should not be spoken. Instructions can tell the assistant to transfer those calls.
FAQ
Does the assistant browse the public web on each call?
It uses the notes and the site pages pest control companies added to the location. It does not invent a policy that was never stored.
Can I remove a note?
Yes. Removing the note takes that material off the receptionist for pest control companies.
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