Call center
Business hours for Accounting firms
Hours decide whether accounting firms are open. A call about a client calling during filing season during open hours can ring the desk or the receptionist. The same call after hours goes to voicemail.
Open means a live route
During the hours on the location, accounting firms ring phones, a queue, or the receptionist if it is enabled. The receptionist never starts just because a call arrived.
Closed means voicemail
Outside those hours the assistant stays off. The caller leaves a message about a client calling during filing season unless a forward sends the call to another number.
One set of hours per location
A second shop needs its own location and its own hours. Accounting firms should not share one schedule across two cities if the desks close at different times.
FAQ
Do hours apply to the queue too?
A number on a queue follows that queue. A number on a location follows the location hours. Accounting firms pick the route by assigning the number.
Can I close for a holiday without deleting the number?
Change the hours or turn the open route off for that day. The number stays on the location.
Keep reading
Send from a wallet you control
$0.0083 per SMS segment. Add a card and the balance refills itself.