Call center
Call forwarding for Accounting firms
A forward sends the location's call to a number accounting firms type in, such as a mobile. That is how an owner hears about a client calling during filing season without sitting in the browser.
The number you forward to
Add the mobile or office number on the location and label it so the team knows whose phone it is. The public number stays the one customers dial.
After hours
Closed hours normally go to voicemail. A forward is how accounting firms send that same call to a person instead, including at night, when someone should hear about a client calling during filing season.
What forwarding does not change
The receptionist, the hours, and the queue are still separate settings. A forward does not turn the assistant on, and it does not attach a number that was never assigned.
FAQ
Can accounting firms forward to more than one phone?
Add each destination on the location. Label them so the next person knows which phone is the mobile and which is the office.
Does the caller see the mobile number?
Customers dial the public number on the location. The forward is where TxtNexus sends the call.
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