Call center
Call forwarding for Auto repair shops
A forward sends the location's call to a number auto repair shops type in, such as a mobile. That is how an owner hears about a customer calling about a car in the bay without sitting in the browser.
The number you forward to
Add the mobile or office number on the location and label it so the team knows whose phone it is. The public number stays the one customers dial.
After hours
Closed hours normally go to voicemail. A forward is how auto repair shops send that same call to a person instead, including at night, when someone should hear about a customer calling about a car in the bay.
What forwarding does not change
The receptionist, the hours, and the queue are still separate settings. A forward does not turn the assistant on, and it does not attach a number that was never assigned.
FAQ
Can auto repair shops forward to more than one phone?
Add each destination on the location. Label them so the next person knows which phone is the mobile and which is the office.
Does the caller see the mobile number?
Customers dial the public number on the location. The forward is where TxtNexus sends the call.
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