Call center
Business hours for Dental offices
Hours decide whether dental offices are open. A call about a patient calling about a visit or tooth pain during open hours can ring the desk or the receptionist. The same call after hours goes to voicemail.
Open means a live route
During the hours on the location, dental offices ring phones, a queue, or the receptionist if it is enabled. The receptionist never starts just because a call arrived.
Closed means voicemail
Outside those hours the assistant stays off. The caller leaves a message about a patient calling about a visit or tooth pain unless a forward sends the call to another number.
One set of hours per location
A second shop needs its own location and its own hours. Dental offices should not share one schedule across two cities if the desks close at different times.
FAQ
Do hours apply to the queue too?
A number on a queue follows that queue. A number on a location follows the location hours. Dental offices pick the route by assigning the number.
Can I close for a holiday without deleting the number?
Change the hours or turn the open route off for that day. The number stays on the location.
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