Call center
Business hours for Home security companies
Hours decide whether home security companies are open. A call about a customer calling about an alarm or an install during open hours can ring the desk or the receptionist. The same call after hours goes to voicemail.
Open means a live route
During the hours on the location, home security companies ring phones, a queue, or the receptionist if it is enabled. The receptionist never starts just because a call arrived.
Closed means voicemail
Outside those hours the assistant stays off. The caller leaves a message about a customer calling about an alarm or an install unless a forward sends the call to another number.
One set of hours per location
A second shop needs its own location and its own hours. Home security companies should not share one schedule across two cities if the desks close at different times.
FAQ
Do hours apply to the queue too?
A number on a queue follows that queue. A number on a location follows the location hours. Home security companies pick the route by assigning the number.
Can I close for a holiday without deleting the number?
Change the hours or turn the open route off for that day. The number stays on the location.
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