Call center
Call queues for Home security companies
A queue lets home security companies hold a caller and ring the people who take calls. A call about a customer calling about an alarm or an install stays in that queue instead of hanging up when the first person is busy.
Who the queue rings
Add the people who should take calls for home security companies. The queue rings those agents. Owners and admins who are allowed to take calls can answer too.
What the caller does while waiting
The caller stays in the queue until an agent answers. Home security companies use this when several people might pick up a call about a customer calling about an alarm or an install.
The number on the queue
Attach a public number to the queue. Inbound calls to that number enter the queue. A number that is not on a queue or a location is not a working route.
FAQ
Does a queue replace a location?
No. A location is a place with hours and an optional receptionist. A queue is the line that rings agents. Home security companies can use either, and a number belongs to one route.
What if nobody is available?
The caller remains in the queue. Home security companies do not need a separate overflow product to keep the call up.
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