Call center
A public number for each home security companies location
Inbound routing uses the number the caller dialed. Home security companies put that number on a location so a call about a customer calling about an alarm or an install hits the right hours and the right desk.
Assign the number
Buy or move a number onto the location. Until it is assigned, an active number is not a working location or queue, and the caller hears that it is not attached.
More than one number
A location can hold more than one public number. Home security companies use that when an old ad and a new website both publish a number for the same desk.
Location before queue
If a number is on a location, that location wins. Put the number on a queue only when home security companies want the call about a customer calling about an alarm or an install to ring the queue instead.
FAQ
What does a caller hear if the number is not assigned?
They hear that the number is not attached to a location or a queue, and the call ends after that sentence.
Can two locations share one number?
No. The dialed number picks one route. Give each location the number customers should use for that site.
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