Call center
Call queues for HVAC companies
A queue lets HVAC companies hold a caller and ring the people who take calls. A call about a homeowner with no heat or no cooling stays in that queue instead of hanging up when the first person is busy.
Who the queue rings
Add the people who should take calls for HVAC companies. The queue rings those agents. Owners and admins who are allowed to take calls can answer too.
What the caller does while waiting
The caller stays in the queue until an agent answers. HVAC companies use this when several people might pick up a call about a homeowner with no heat or no cooling.
The number on the queue
Attach a public number to the queue. Inbound calls to that number enter the queue. A number that is not on a queue or a location is not a working route.
FAQ
Does a queue replace a location?
No. A location is a place with hours and an optional receptionist. A queue is the line that rings agents. HVAC companies can use either, and a number belongs to one route.
What if nobody is available?
The caller remains in the queue. HVAC companies do not need a separate overflow product to keep the call up.
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