Call center
Business hours for Insurance agencies
Hours decide whether insurance agencies are open. A call about a policyholder calling about a claim or a bill during open hours can ring the desk or the receptionist. The same call after hours goes to voicemail.
Open means a live route
During the hours on the location, insurance agencies ring phones, a queue, or the receptionist if it is enabled. The receptionist never starts just because a call arrived.
Closed means voicemail
Outside those hours the assistant stays off. The caller leaves a message about a policyholder calling about a claim or a bill unless a forward sends the call to another number.
One set of hours per location
A second shop needs its own location and its own hours. Insurance agencies should not share one schedule across two cities if the desks close at different times.
FAQ
Do hours apply to the queue too?
A number on a queue follows that queue. A number on a location follows the location hours. Insurance agencies pick the route by assigning the number.
Can I close for a holiday without deleting the number?
Change the hours or turn the open route off for that day. The number stays on the location.
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