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After-hours voicemail for IT support desks
When IT support desks are closed, a call about an employee calling because a system is down goes to voicemail. The AI receptionist does not answer outside the hours on the location.
What happens when you are closed
IT support desks set open hours on the location. A call about an employee calling because a system is down that arrives outside those hours goes to voicemail. The receptionist stays off until the location is open again.
What the caller hears
The caller reaches the location voicemail, not a live agent and not the assistant. Leave the greeting honest about when IT support desks will listen to it.
What the team does next
Someone on the account plays the voicemail during open hours. If the caller already opted into texts, IT support desks can follow up with the SMS API on the same account. TxtNexus does not send that text by itself.
FAQ
Does the assistant answer after hours?
No. Closed hours on a location go to voicemail. The receptionist does not pick up while the location is closed.
Can IT support desks still reach a person at night?
A forward can send the call to a mobile or another number. That is separate from the receptionist, which stays off when the location is closed.
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