Call center
Business hours for Locksmiths
Hours decide whether locksmiths are open. A call about a caller locked out of a home or a car during open hours can ring the desk or the receptionist. The same call after hours goes to voicemail.
Open means a live route
During the hours on the location, locksmiths ring phones, a queue, or the receptionist if it is enabled. The receptionist never starts just because a call arrived.
Closed means voicemail
Outside those hours the assistant stays off. The caller leaves a message about a caller locked out of a home or a car unless a forward sends the call to another number.
One set of hours per location
A second shop needs its own location and its own hours. Locksmiths should not share one schedule across two cities if the desks close at different times.
FAQ
Do hours apply to the queue too?
A number on a queue follows that queue. A number on a location follows the location hours. Locksmiths pick the route by assigning the number.
Can I close for a holiday without deleting the number?
Change the hours or turn the open route off for that day. The number stays on the location.
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