Call center
A public number for each property managers location
Inbound routing uses the number the caller dialed. Property managers put that number on a location so a call about a resident calling about a unit hits the right hours and the right desk.
Assign the number
Buy or move a number onto the location. Until it is assigned, an active number is not a working location or queue, and the caller hears that it is not attached.
More than one number
A location can hold more than one public number. Property managers use that when an old ad and a new website both publish a number for the same desk.
Location before queue
If a number is on a location, that location wins. Put the number on a queue only when property managers want the call about a resident calling about a unit to ring the queue instead.
FAQ
What does a caller hear if the number is not assigned?
They hear that the number is not attached to a location or a queue, and the call ends after that sentence.
Can two locations share one number?
No. The dialed number picks one route. Give each location the number customers should use for that site.
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